Frequently Asked Questions


How Do I place an Order?

Shipping Information

Secure Ordering and Payment Options

Returns and Refunds

The authenticity of the miniature guitars?


How Do I place an Order?

Simply browse the site and fill your BASKET with the items you wish to purchase, view BASKET and proceed to checkout.
From here select the “CHECKOUT WITH PAYPAL” button. THERE IS ONE AT THE TOP OR BOTTOM OF THE PAGE.
PLEASE NOTE: YOU DO NOT NEED A PAY PAL ACCOUNT TO PROCEED WITH YOUR PURCHASE SIMPLY SELECT TO "PAY USING CREDIT OR DEBIT CARD". Now you can add your payment information and delivery details at Step 3 of checkout.


Shipping Information

We aim to ship all orders within 1 working day of it being placed, Monday to Friday.
Orders placed AT THE WEEKEND i.e. Saturday or Sunday, shall be dispatched the following Monday. FOR BANK HOLIDAYS THEY WILL BE DISPATCHED THE NEXT WORKING DAY.
All items are dispatched as 2nd class via Royal Mail.
Guitar sets and international orders will be sent 2nd Class signed for via royal mail.
Items weighing 1.5kgs or more shall be dispatched as multiple parcels. This method allows us to reduce the postage cost and pass that saving on to our customers.


Secure Ordering and Payment Options

Once items have been placed in your BASKET and you are ready to make a purchase, you can click on the BASKET icon and view its contents BEFORE YOU PROCEED.
AS noted above, all payments are processed using PayPal.
If you do not have a PayPal account DON'T WORRY, you can use the Guest option when making a payment via the PayPal site. This means that you do not have to create a PayPal account or register with them to use their secure payment method.
PayPal uses the latest data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.


Returns and Refunds

We allow 7 calendar days for you the customer to return an item from the date received.

To be eligible for a return:
THE item must be unused and in the same condition you received it.
THE item must be in the original packaging.

Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved:
We will PROCESS a refund to your credit card (or original method of payment).
You will receive the credit as soon as your card issuer processes it to your account.

RETURN Shipping:
You will be responsible for payment of shipping costs TO return your item.

Exceptions:
In the event that we sent you the wrong item or, the item has arrived damaged, we will cover the cost of returning the item to us and WILL dispatch a replacement item as soon as possible.


How about the authenticity of the miniature guitar sets and plectrums

Our range of AXMAN Miniature Replica Guitars, key-chains, plectrums, MAGNETS and pendants are in no way affiliated with any of the manufacturers or brand names of normal, full sized actual functioning guitars. Nor are they related to the artist we are paying tribute to. The products featured within our AXMAN range are intended as look-alike tributes only. AXMAN IS NOT affiliated with the names used, artists and/or the manufacturers of the genuine instruments.
As much as we try to remain loyal to the true article, we can not claim that any of our AXMAN products are exact replicas.