Frequently Asked Questions
Secure Ordering and Payment Options
The authenticity of the miniature guitars?
How Do I place an Order?
Simply browse the site and fill your BASKET with the items you wish to purchase, view BASKET and proceed to checkout.
From here select the “CHECKOUT WITH PAYPAL” button. THERE IS ONE AT THE TOP OR BOTTOM OF THE PAGE.
PLEASE NOTE: YOU DO NOT NEED A PAY PAL ACCOUNT TO PROCEED WITH YOUR PURCHASE SIMPLY SELECT TO “PAY USING CREDIT OR DEBIT CARD”. Now you can add your payment information and delivery details at Step 3 of checkout.
Back to topShipping Information
We aim to ship all orders within 1 working day of it being placed, Monday to Friday.
Orders placed AT THE WEEKEND i.e. Saturday or Sunday, shall be dispatched the following Monday. FOR BANK HOLIDAYS THEY WILL BE DISPATCHED THE NEXT WORKING DAY.
All of our guitars and larger items are dispatched using Royal Mail Tracked 48.
Smaller items such as keyring will be sent using Royal Mail 24 - Larger Letter.
All EU/International orders will be sent Fully Tracked using Royal Mail.
Back to topSecure Ordering and Payment Options
Once items have been placed in your BASKET and you are ready to make a purchase, you can click on the BASKET icon and view its contents BEFORE YOU PROCEED.
AS noted above, all payments are processed using PayPal.
If you do not have a PayPal account DON’T WORRY, you can use the Guest option when making a payment via the PayPal site. This means that you do not have to create a PayPal account or register with them to use their secure payment method.
PayPal uses the latest data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.
Back to topReturns and Refunds
We allow 30 calendar days for you the customer to return an item from the date received.
To be eligible for a return:
- THE item must be unused and in the same condition you received it.
- THE item must be in the original packaging.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved:
- We will PROCESS a refund to your credit card (or original method of payment).
- You will receive the credit as soon as your card issuer processes it to your account.
RETURN Shipping:
- You will be responsible for payment of shipping costs TO return your item.
Exceptions:
- In the event that we sent you the wrong item or, the item has arrived damaged, we will cover the cost of returning the item to us and WILL dispatch a replacement item as soon as possible.
The authenticity of the miniature guitar sets and plectrums
Our range of AXMAN Miniature Replica Guitars, key-chains, plectrums, MAGNETS and pendants are in no way affiliated with any of the manufacturers or brand names of normal, full-sized actual functioning guitars. Nor are they related to the artist we are paying tribute to. The products featured within our AXMAN range are intended as look-alike tributes only. AXMAN IS NOT affiliated with the names used, artists and/or the manufacturers of the genuine instruments.
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